Just click on the topic for a list of frequently asked questions or contact us if you need more help.
We encourage you to visit our Customer Service section to learn more about Stag Shop ordering experience, our sizing guide for lingerie and costumes, our shipping terms and conditions, and our policy on returns and exchanges. If you do not find the answer to your question there please contact us using one of the methods below:
If you have a customer service matter please e-mail us to ensure a responce. Thank You.
We have staff here Monday to Friday from 9:00 AM to 5:00 PM (EST) to help you with your purchases. During the weekends and holidays though the store is open we have no staff to help you during this time.
Online chat is available from Monday to Friday from 9:00 AM to 5:00 PM (EST) closed on weekends and holidays. You can use this feature to talk to one of our sale reps via the chat program built into our website.
Have a question about your in-store purchase or gift cards? Please contact the store you made the purchase from. Contact information for our stores can be found on our Store Locations page.