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Customer Care
Using our Customer Care section is easy:
Just click on the topic for a list of frequently asked questions or contact us if you need more help.
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Ordering Experience

Please note that sales and coupon codes do not apply to restricted items.
Before ordering, please read through our Terms of Service Agreement. In doing so, you consent and agree to the terms and conditions noted within. Please note that prices on Stag Shop Online are in Canadian dollars and do not necessarily reflect what is priced or what is in stock in our retail stores.
Any orders placed with an eCheck through a PayPal account will take 6-8 business days to be processed. Any PayPal orders over $150.00 with an unconfirmed address will not be shipped out until the address has been verified and confirmed with PayPal.
Ordering By Phone
If you prefer to order by phone, please follow these steps:
1. Create a list of the items you wish to purchase and include the following details:
  • Product Name
  • Product Number
  • Price
  • Size/Colour (if applicable)
  • Quantity
2. Contact our toll-free phone number (1-888-310-1325) between 9 AM and 5 PM (ET), Monday – Friday (excluding holidays) and place your order with a sales representative.
Sales Tax
Taxes will be automatically added to your order’s total and indicated separately for your information. Tax rates will be applied based on your province or state. For US orders, any import duties or additional taxes will be the purchaser’s responsibility.
Please visit our Shipping Terms and Conditions section for information on shipping privacy, charges, delivery times and shipping methods.
Privacy Guarantee
Your personal information and password are safe. We use the latest encryption technologies, rigorous password protections, and limit the number of employees who have access to your information to protect your privacy. For more information, please visit our Privacy Policy section.
Price Match Guarantee
Stag Shop lives up to the basic commitment to save you, our valued customers as much money as possible. For this reason, our promise on pricing Is simple: We guarantee to provide our high quality products and service and the best valued prices. We compare prices with several competitors across the web in order to offer you the best pricing available. We can keep this promise with our Online Price Match Guarantee. Click here to Price Match.
Gift Cards
At this time we do not sell or redeem gift cards online. Gift cards can only be purchased and redeemed at a brick and mortar store.
Restricted Brands And Items
Sales and coupon codes do not apply to the following items:
  • Aneros
  • B-Vibe
  • Bathmate
  • Boy Butter
  • Clone-A-Willy
  • Durex Condoms
  • Elbow Grease
  • Electro Stim (not Fetish Fantasy)
  • Femme Fun
  • Fleshlight
  • Gun Oil
  • Hott Octopuss
  • Kimono Condoms
  • Lelo/Pico Bong
  • Le Wand
  • Liberator
  • Male Edge
  • Oh Mi Bod
  • Transform Product
  • Vash Greeting Cards
  • Vibratex
  • We-Vibe
  • All Clearance Items
  • All Items in deals/on sale
  • All lingerie (except Coquette)
  • Autoblow 2
  • Bling Rabbits (Rabbit Company)
  • Books/Magazines
  • Combos
  • F-Machine Gigolo Mini
  • Hitachi Magic Wand
  • Incense
  • Mens Underwear (except Zakk)
  • Botz (Milk Machine, Saddle, etc.)
  • Pills (except Durazest, Bipromax, and Forta)
  • Pride Merchandise (excepts Gay Essentials line)
  • Product Replacement Plans
  • Shoes/Boots
  • Stronic-Fun Factory
  • Stud 100
  • Wigs
  • Bling Rabbits (Rabbit Company)