FAQ

We have upgraded our website and some accounts may need to be recreated. Please click here and press the “Forgot your password” button and if you receive the “No account found with that email” message you will need to recreate your account by pressing clicking “ Not a member? Register here.” Next to the Forgot your password. If you have any questions or want us to check if you have an account, please contact questions@stagshop.com.

We are very sorry for any inconvenience. We upgraded our website September 2021 and our previous loyalty program was retired. We are working on a new loyalty program we hope to unveil in the near future. Thank you for you’re understanding.

Please note that some physical gift cards are in-store only. Please check the fine print.

The discount code can be added on the cart page toward the bottom right-hand side and will be added once you click apply. Some discounts may not show until the final checkout page.

No, not currently. Our gift cards are currently separated from online and in-store. If the gift card was purchased online, it can only be used online, and if it was purchased in store, it can only be used in store.

If an item has disappeared from your cart it is no longer available to order.

Only items that are in stock and available for purchase will show up online so if something has sold out, it will not be discoverable on the website.

Some codes/ promotions are not valid on flash sale items or select restricted products. Some of our brands and items are restricted, meaning sales and coupon codes will not apply to them. Please see the list of restricted items. Coupon codes also don't work in conjunction with other sales and codes and cannot be stacked.

We can refund you’re the discount amount. Please email questions@stagshop.com with your order number and the code you meant to apply.

We are unable to cancel your order once it has been placed. If you no longer wish to receive the order, we suggest you refuse the delivery from the courier or contact customer service for a return shipping label. Returned packages must remain sealed/unopened when being returned. Cancelled order are subject to restocking fees based on your order plus any shipping fees incurred. Your card will not be refunded until after the order has been returned to our warehouse.

All order packages opened are considered used and non returnable and will not be accepted back by our warehouse. Please make sure the shipping box remains sealed if refusing the package. If you have any questions please contact questions@stagshop.com as soon as possible.

Contact our customer service team at questions@stagshop.com with your order number and all the details as soon as you can and we will do the best we can to accommodate changes. Orders that are already process or picked cannot be changed.

For the most part, our prices are similar to in-store pricing but can depend on different deals or promotions that are run. Both the stores and the website price match with our competitors. Stores match other retail store's pricing, and online will match other website's pricing. Click here to price match online.

With most pre-paid credit cards, you are required to register the card on the bank’s website before being able to make online purchases. You are required to enter your postal code and the card number. This is for your protection.

Tracking information does not get emailed for the ship to store orders. The store manager will contact you when the parcel has arrived in the store. Depending on the time of your order, it should arrive at the store within 1-3 business days.

For store issues or concerns please contact customercare@stagshop.com.

Currently our store inventory is not available online, however we do have a feature coming out in 2024 for customers to see product availability in-store. Until then it is suggested you call your preferred store directly with your product inquiry and confirm stock availability.

Unfortunately, due to the intimate nature of the items, we are unable to accept the return of any non-defective items, regardless of the condition of the packaging. Click here for details and full conditions.

Stag Shop respects your privacy and pledges to earn and keep your trust. All orders are shipped with your discretion and privacy in mind. Orders are discreetly packaged in a plain brown box, FedEx box or white bubble envelope. There will be no mention of Stag Shop on any packaging, parcel or shipping label. There are no identifying characteristics on the parcel or any listing of its contents. The return sender is identified as TC BIZZ

Your payment method will show up with the merchant identified as TC BIZZ. There is no mention of Stag Shop on any billing.

If you have received an item and it is not working, please contact questions@stagshop.com. Please include your order number and if possible a photo or video of the issue you are having with the item. We will troubleshoot with you and replace the toy if it is deemed to be defective.

If you have received lingerie items that aren't fitting and they are still in their packaging with all tags attached, we can provide you with an exchange. Please contact questions@stagshop.com. Please include your order number and the style and/or size to be exchanged for. You will be provided with a pre-paid return shipping label for the return of the non-fitting items. Upon receipt of the items, we will send out the replacement.

Yes you can exchange an item that is defective or a non-fitting garment in store within 30 days of your purchase. Please provide them your online receipt in order to exchange. We suggest you call the store before going to ensure they have the replacement item you require. For any other question contact questions@stagshop.com.

All orders ship from our Cambridge ON warehouse. Most orders in Ontario are received in 2-3 business days from order date. The processing of orders takes 1-2 business days. All estimated times apply after the order has been processed, packed and picked up by the courier. If you are looking for the fastest option, we suggest choosing FedEx which will arrive in roughly 1-2 business day from the time of pick up by the courier. For more details Please refer to our Shipping Terms & Conditions for estimated shipping times.

FedEx Standard Overnight is in reference to the actual shipping type by FedEx and only applies after the package has been picked, processed, packed and then actually picked up by FedEx. At the point of pick up, the order will arrive overnight. our warehouse and then picked up by FedEx. We require 1-2 business days to process your order before it is picked up. You will be emailed directly from FedEx once your package has been shipped and can track your order at that time. These estimates are for Canada however some rural areas do no apply.

As soon as your package is picked up by the courier, you will receive a tracking number by email directly from via Canada Post or FedEx (whichever shipping option you selected). You can input the tracking number on their website(s) to get up to date information as to where your package currently is, and an estimated delivery date. Be sure to check your junk mail folder for the tracking email.

We are currently working on some issues with our ship to store feature. However, We can manually update your order after checking out. Once you finalize your order you can message us here or email questions@stagshop.com with your order number and preferred store location and we will update your order and send a confirmation.

When checking out your order it's ideal to choose Fedex shipping for a faster turn around. Once your order has been packaged and our courier picks it up from our warehouse it should arrive within 1-2 business days. The store staff will reach out to you upon arrival.

Here's a link to our store locations for reference

Your parcel will be shipped by Canada Post or FedEx, depending on the courier you choose.

If you would like your order shipped directly to Canada Post for pick up, you just need to place your order as normal with your shipping address and then immediately email questions@stagshop.com with the order number and address of the preferred postal outlet and we will make the necessary changes for you. Please note changes cannot be made after the order has been shipped to an email is required asap.

We do not use the shipping information provided by PayPal. The shipping address you enter during the checkout process is the address your order will be shipped to.